Appointments

Our computerised appointment system allows us to offer you an appointment quickly and efficiently.

You can now also make appointments with the doctors online via the link at the top of this page. However, due to the varying time allocations of different procedures you need to book nurse appointments by speaking to a member of staff.

It is our policy to try and offer all patients an appointment with one of our GPs or Nurse Practitioner within 48 hours, and we endeavour to ensure that most patients are offered an appointment with a healthcare professional (Doctor or Nurse) within 24 hours.

If you require advice please speak to our Reception staff. They are highly trained and will treat you very professionally. A brief explanation of the type of service you need from us will help them to direct you to the most appropriate person.

Access to a GP or Nurse 

We continue to try to offer our patients an appointment with a clinician within two working days.

Of course, it is not always possible to offer an appointment within these challenging timescales with a particular doctor of your choice as they may be on leave or sick, but we will endeavour to accommodate your requests where possible.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Please call on 0161 426 0011 or email STOCCG.MarpleCottageReception@nhs.net 

Evening and Weekend Appointments

We are open 08:00am - 12:00pm on Saturdays and Sundays; alternate weekends, for pre-bookable appointments. For any urgent health needs please contact 111, or ring 999 for an emergency.

Our next Saturday and Sunday appointments are scheduled for:

Extended Hours Appointments

In addition to our evening appointments on Mondays and Thursday all patients can book a routine appointment, up to two weeks in advance, in the evenings between 6:30pm - 8:00pm at Viaduct Care in Stockport, and Saturday & Sundays, at some GP practices across Stockport and at Viaduct Care in Stockport. 

You may not be able to see your own GP but you will be seen by a suitably qualified health professional such as another GP, Healthcare Assistant (HCA), or Practice Nurse.

You can book an appointment up to two weeks in advance, subject to availability, by calling the practice on 0161 426 0011.

Appointments are available at the following times:

• Monday to Friday: 6.30pm - 8pm 
  (Kingsgate Hub, Wellington Road, Stockport SK4 1LW)

• Saturdays & Sundays: 8am - 12pm or 9am - 1pm
  (Various Stockport Practices, and 9am - 4.30pm (Kingsgate Hub)

• Public Holidays: 8am - 12pm or 9am - 1pm (Except 25 Dec, 26 Dec or 1 Jan)

Treatment Room

The treatment room in Marple is a service set up for patients who have minor injuries which may not need to be seen at A&E.

Examples such as those listed below can be dealt with at the treatment room. However we do recommend that you contact them before attending as you will need to make an appointment:

• Cuts & bruises
• Burns
• Ear syringing
• Removal of stitches from hospital procedures

Opening Times

The clinic is open every day. 

To make an appointment please ring 0161 426 9636

Location

The treatment room is located along with the district nursing team at:

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You should only request a home visit if you are housebound or are too ill to visit the practice. A GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse, if you are referred by your GP.

You should also be visited at home by a health visitor, if you have recently had a baby.

Referral Follow Up

Occasionally some referrals take time to be processed subject to different hospital departments. However, if you would like information on how your referral is being processed then please follow the instructions below.

NHS e-Referral Service

If your referral has been made through the eReferral Service, then you should have been given a document containing a Unique Booking Reference Number (UBRN), a unique password and a telephone number to call for advice regarding the progress of your referral.

If you have been advised to book your appointment yourself, you will need to do this by telephoning the number on your referral paperwork, or online via the NHS eReferral Service you can do so here www.ebs.ncrs.nhs.uk/login

NHS Referral (Triage Service)

If your referral has been made through a telephone assessment clinic or referral triage service, then you should have been given a document containing a Unique Booking Reference Number (UBRN), a unique password and a telephone number to call for advice regarding the progress of your referral. 

With this type of referral, you will be contacted by the hospital with an appointment. If you have not heard within two weeks of referral, then you can contact the triage service using the telephone number of your referral paperwork. 

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your Doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a Dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Video Consultations

The practice offers Video Consultations with the Doctor and our Asthma Nurse.

This service is accessible via Computer, Tablet and Smartphone. 

To use the Video Consultation System, you will need to register for our Online Appointments System. 

To Register, complete our Online Services Registration Form and bring to the Practice along with two forms of identification. One must be photographic and another must be proof of your current address. 

Once you have successfully registered, you will then be able to book a Video Consultation with a GP or our Asthma Nurse. 

Once you have booked your Video Consultation, you will need to login to the online appointment system and join. See below for further guidance. 

 .

How do I join my Video Consultation?

Once you have booked your Video Consultation, all you need do is login to our online appointment system and select join. Follow the guidance below:

How do I join my Video Consultation - Computer/ Laptop

How do I join my Video Consultation - Smartphone/ Tablet

NHS Healthcheck (CVS)

Patients aged 40 - 74 are invited for a NHS Healthcheck, which is an opportunity to measure your blood pressure, check your cholesterol levels, and other factors that effect your risk of developing Heart Disease. Patients are invited for a NHS Healthcheck once every five years. 

To book in for an NHS Healthcheck, phone the practice on 0161 426 0011.

NHS Healthcheck (CVS) Patient Information Leaflet

What is Influenza?

Flu symptoms come on very quickly and can include:

• a sudden fever – a temperature of 38C or above
• an aching body
• feeling tired or exhausted
• a dry cough
• a sore throat
• a headache
• difficulty sleeping
• loss of appetite
• diarrhoea or tummy pain
• feeling sick and being sick

The symptoms are similar for children, but they can also get pain in their ear and appear less active.

Complications of the influenza virus can lead to bronchitis, pneumonia and can be fatal.

How can I Book my free Flu Vaccination?

• Book Online at www.patientaccess.com 
  (If you are not registered for online services, click here for more information)

• Via Reception

• Via Telephone 0161 426 0011

Am I eligible for the Free Flu Vaccination?