The practice offers Video Consultations with the Doctor. This service is accessible by Computer, Tablet or Smartphone devices.
To use our Video Consultation Service, you will need to install a Software called Vidyo, see below Guidance.
Video Consultation - Tablet or Smartphone Instructions
Video Consultation - Computer Instructions
It is best to install the Vidyo Software as soon as you get the email confirmation from the Practice, so that you will be able to start your Video Consultation promptly on the day.
If you experience any issues prior or on the day of your appointment, please contact the practice on 0161 426 0011.
Frequently Asked Questions
What is Vidyo?
Vidyo is a Video Conference software which is similar to Skype.
How do I Join the Consultation?
The Practice will send you the URL (Web Address) by email.
Unfortunately, we cannot send them via SMS, due to the length of character in the URL.
Do I need to login or create an account?
No. You do not need to create or login to an account.
This is where it differs from other video software.
You will receive a URL (Web Address) from the practice which will join you directly to the Video Consultation. Think of this as an automatic login link.
I've clicked on the URL and nothing has happened?
It can take around 2 minutes for the system to open.
If you have waited 5 minutes and nothing has happened, please telephone the practice on 0161 426 0011.
Why can I see my screen instead of me?
When entering your name before the consultation, there is a box below that says 'Share my screen upon connection'. Remember for next time the box must not be selected.
If during the consultation you can see your screen, you will need to stop sharing by selecting the Green Play Icon and select Stop Sharing, see below.